Your privacy
matters to us.

About this privacy policy

Wilmslow Flooring & Interiors Ltd respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use, store and protect your personal information when you contact us, visit our showroom, use our website, request a quotation, place an order or use our fitting and installation services.

It also explains your rights under UK data protection law and how you can contact us if you have any questions about the way we use your personal information.

For the purposes of UK data protection law, Wilmslow Flooring & Interiors Ltd is the data controller responsible for your personal information.

What information we collect about you

Depending on how you interact with us, we may collect and process information including:

• Your name
• Home or installation address
• Postcode
• Email address
• Telephone number
• Details of your enquiry
• Details of products or services you are interested in
• Measurements and information relating to the property or installation
• Quotation and order information
• Appointment and installation details
• Payment and transaction information
• Correspondence between you and our team, including emails and other communications
• Technical information generated when you use our website, where applicable

We may collect this information when you contact us through our website, by telephone or email, visit our showroom, request a quotation or measuring appointment, place an order, make a payment or arrange an installation.

How and why we use your information

We use your personal information where necessary to operate our business and provide our products and services.

This may include using your information to:

• Respond to enquiries
• Provide information and advice about our products and services
• Prepare and provide quotations
• Arrange measuring appointments
• Process and manage orders
• Take and record payments
• Arrange delivery and installation
• Communicate with you about your enquiry, quotation, order or installation
• Provide customer service and deal with questions, issues or complaints
• Maintain appropriate business, accounting and transaction records
• Manage our relationship with customers and suppliers
• Protect our business and prevent fraud or misuse
• Comply with our legal, regulatory and tax obligations

Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we generally rely on:

Contract — where processing your information is necessary to provide a quotation at your request, process an order, arrange installation or otherwise perform our contract with you.

Legitimate interests — where it is necessary for the reasonable operation of our business, such as responding to enquiries, managing customer relationships, keeping appropriate records, improving our services and protecting our business.

Where we rely on legitimate interests, we consider the impact on your privacy and will not use your information where our interests are overridden by your rights and interests.

Legal obligation — where we are required to process or retain information to comply with a legal requirement, including accounting and tax obligations.

Consent — where we specifically ask for your consent for a particular use of your information.

Payment information

Customers may pay deposits and balances by bank transfer, card or cash.

Where you make a card payment, payment information may be processed by the relevant payment service or card-processing provider.

We do not need to retain complete card details in order to maintain our normal customer and accounting records.

We retain appropriate records of payments and transactions for accounting, tax and business administration purposes.

Who we may share your information with

We do not sell your personal information.

We may share personal information where it is reasonably necessary to provide our products and services or operate our business.

This may include:

• Subcontracted installers and fitters — where necessary to complete your installation.
• Suppliers and service providers — where necessary to fulfil an order or provide a service.
• Professional advisers — such as accountants, legal advisers or insurers where necessary.
• IT and technology providers — including providers used to operate our website, email, business systems and data storage.
• Payment providers and financial institutions — where necessary to process or administer payments.
• Government authorities, regulators or law enforcement agencies — where disclosure is required by law or otherwise legally necessary.

We only provide third parties with information that is reasonably necessary for the relevant purpose.

Information provided to our installers

We use subcontracted installers to carry out certain installation work.

Where an installer is assigned to your job, we may provide them with your name, address, telephone number and information about the products or installation required.

This information is provided so that they can attend the property, contact you where necessary and complete the agreed work.

Installers should only use customer information for purposes connected with carrying out the relevant work.

How we store and protect your information

Customer and business information may be held in a combination of electronic and physical systems.

These may include:

• Our email systems
• Accounting and business administration systems
• Website and contact-form systems
• Electronic documents and records
• Paper records held at our business premises

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people who require it for legitimate business purposes.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and tax requirements and to deal with any queries or disputes.

The length of time information is retained will depend on its nature and purpose.

Information relating to completed customer transactions may need to be retained for longer periods to meet accounting, tax, warranty, contractual or legal requirements.

Information relating to enquiries that do not result in an order will generally be retained only for as long as it remains reasonably necessary to manage the enquiry and any appropriate follow-up.

We periodically review the information we hold and securely delete or dispose of information that is no longer required.

Marketing communications

We do not currently use customer information to send promotional marketing emails or SMS messages.

We may contact you where necessary in connection with an enquiry, quotation, order, measuring appointment, installation, payment or other service you have requested. These service communications are not promotional marketing.

If we introduce email, SMS or other direct marketing in the future, we will review our processes and this Privacy Policy before doing so and will provide appropriate choices regarding marketing communications.

Website information and cookies

When you visit our website, certain technical information may be processed automatically in order to operate, secure and maintain the website.

Our website may also use cookies or similar technologies.

Further information about the cookies and technologies used on our website will be provided in our Cookie Policy.

Information processed outside the UK

Some technology or service providers used to support our business may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are used where required.

Your data protection rights

Depending on the circumstances, UK data protection law gives you a number of rights in relation to your personal information.

These may include the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how your information is used in certain circumstances
• Object to certain uses of your personal information
• Request the transfer of certain information to you or another organisation where applicable
• Withdraw consent at any time where we rely on consent to process your information

These rights are not absolute and may not apply in every circumstance.

To exercise any of your rights, please contact enquiries@wilmslowflooringandinteriors.co.uk .

We may need to verify your identity before responding to a request.

If you have a concern

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Current information about making a complaint and the ICO’s contact details can be found on the ICO website.

Links to other websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy information before providing personal information to them.

Updates to our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, website or legal obligations.

The latest version will be published on our website and the “Last updated” date will be amended accordingly.

Last updated: August 2026